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13470 Campus Drive Oakland, CA 94619 phone: 510-777-9970 or 800-805-7060 fax: 510-777-9972 |
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15%
OFF ALL LIST PRICES ON ALL ARTWORK AND FREE SHIPPING |
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Call us Toll-free: 1-800-805-7060 or local: 510-777-9970 or by fax 510-777-9972
TO PLACE A CREDIT CARD ORDER:
For Credit cards, please either phone us at (800) 805-7060, or (510) 777-9970,
fax us at 510-777-9972 or e-mail
us at alex@masterworksfineart.com and provide us with:
- Name as appears on credit card
- Credit card number
- Expiration date
- 3-digit security number on back of credit card inside the signature
box (it is the last 3 numbers). If Amex card: 4 digit code printed on
front of card)
- Billing Address with zip code specify (if different from shipping address)
- Shipping Address
- Shipping Phone number ( Please note: we can only ship to billing addresses
on credit cards.)
If you are sending you credit card via email, we may suggest that you
divide the credit card number and expiration between 2 emails.
All
original works are accompanied by:
1) Certificate of Authenticity
2) Appraisal (free annual updates)
3) All back-up documentation cited in descriptions and of course -
4) A 100% Satisfaction Guarantee!
We accept Visa, Mastercard, American Express, Money Orders, Certified
Checks, Bank Wire Transfers
SUMMARY OF SELLING POLICIES:
Payment:
Masterworks Fine Art, Inc. accepts American Express, MasterCard, Visa,
Discover; wire transfers, money orders, and checks for payment. We also
accept Paypal. We reserve to the right to refuse credit card shipments
to foreign addresses if they do not go the verified billing address. We
can, by special arrangement, also do some short term financing (art cannot
be shipped until art is fully paid for).
Fees:
Shipments to California to pay local destination sales tax.
Shipping:
We ship Federal Express fully insured. We charge actual shipping costs,
plus the cost of the box/packing material. We never charge a handling
fee. If you need an estimate of shipping costs feel free to contact us.
Thank you.
Delivery:
Unless requested, we usually ship within 3 days of payment clearance.
We ship daily M-F. Special arrangements can be made if needed.
Refunds & Returns:
Customer satisfaction is our priority. Full refunds given if not fully
satisfied with purchase. Refund request must be made within 7 days of
receipt, thereafter all sales final. Returned items must be in same condition
as when shipped, and should be returned by FEDEX. Trade-ups allowed under
the following guidelines. or as long as you own a work of art from us,
but no further discounts can be applied other than the current Net Price.
Trading back amount must be for art purchases that are at least 50% more
than the amount of the credit. I.e. if the amount of the purchase is $10,000,
no more than $5000 of that purchase can be made using art that has been
traded-back. After one year period from the purchase date, acceptance
of a trade-back is subject to management approval. If the artwork purchase
was of consigned art, no trade-back will be accepted.
Contact US:
We endeavor to respond to all emails within 24 hours. We may be out of
the office Saturday and Sunday, and if so may cause a slight delay in
responding. Our complete contact information is below:
